Endorsements:
"MEASURES OF SUCCESS will help you tame the firehose of data flooding your organization, turning it into an orderly stream of information you can use to improve your business. Mark Graban steps through the process of collecting and analyzing the kind of data you focus on... If you’re navigating a tough business environment, you need this book."
Daniel H. Pink
Author of "WHEN" and "DRIVE"
Eric Ries
"By combining a range of case studies and stories across industries, including many from his own personal experience, with detailed, clear explanations of what Process Behavior Charts are and why they're so effective for managing data, Mark Graban has written a readable, informative book to guide any leader who wants to help an organization achieve true and lasting success. Improvement has been made easier thanks to his work.”
"Too often, organizations waste time and energy responding to short-term fluctuations in performance that do not reflect sustained trends. Measures of Success provides leaders with a blueprint for separating signal from noise, and focusing resources on lasting improvement."
Zeynep Ton
, Author of The Good Jobs Strategy
The data-driven decision-making techniques in this book will stop you from confusing activity with progress and—finally—get things done.
Quint Studer
, Studer Community Institute
[Mark] shows us precisely how to avoid the data interpretation traps that can lead us astray in our attempts to improve our systems.
Matthew E. May
, "The Elegant Solution" and "Winning the Brain Game"
Mark has produced an excellent book to help improvement professionals and leaders alike gain clarity about how their processes are actually performing to drive more relevant improvement. Bravo!
Karen Martin
, Author of books including "Clarity First" and "The Outstanding Organization"
Mark Graban’s Measures of Success offers an engaging and practical guide... an essential addition to any Lean or Six Sigma learning library.
Jon Miller
, Gemba Academy
Mark's book brings much-needed clarity to this important topic and will be invaluable to anyone seeking to make sustainable improvements to their processes.
Harvey Leach
, The Consultancy Company,
Be a better leader by distinguishing what is noise from what is important. This book outlines in understandable terms the complex world of performance measurement.
Dr. John Toussaint
, Catalysis
Mark Graban taught the KaiNexus team how to understand the story a metric is actually telling over time. We've saved time by not overanalyzing every up and down in our metrics — and that’s valuable time we now put to better use.
Dr. Greg Jacobson
, KaiNexus
...everyone who is exposed to business data of any type needs to read this book.
Donald J. Wheeler
"Mark has hit another home run with this work. Measures of Success is the book that everyone who is serious about improvement needs to read."
Dan Markovitz
, Author of "A Factory of One" and "Building the Fit Organization"
I’ve long thought the world would be a better place if everyone took a statistics class; but this book is much better (and shorter)!
