A PRACTICAL GUIDE FOR HOW  TO MANAGE YOUR METRICS

Organizations depend on metrics for their business. Question is, are they helping people do the right things? Or, encouraging them to overreact to every uptick, downturn, and change?

In other words, reacting to noise.

Noise is present in every metric. But, it’s our reaction to noise that causes waste and stress. Too often, people don’t recognize this.

Like feeling stuck on a rollercoaster you no longer enjoy.

We do and explain things that don’t help us improve. At the cost of doing things that do. No need to be jittery about every change in a metric. Not by a long shot.

Measures of Success shows a better way to chart and manage your metrics, in any organization or setting. For your business processes and activities, you need to know what’s working, what’s not, and what to change. And why. Then, you can determine what to stop doing, what to start doing, what to keep doing.

So you can…

Jump off the metrics rollercoaster, by responding to signals.

Systematically. Sustainably.

Learn how to identify meaningful signals in a metric. To respond just right.

Or perhaps, not at all.

You’ll learn how with methods easy to understand, making it obvious what activities to do next. Loads of vivid stories and clear examples from healthcare, software companies, and more. With compelling case studies from the news and personal lives, too.

“What gets measured gets managed.“

We’ve all heard that. But did you ever learn how to manage a metric? This ain’t about gaming the system or fudging the numbers. This is about delivering real value, understood by everyone, and proven with data.

Learn a better way to manage your measures.

PRAISE FOR "MEASURES OF SUCCESS"

Eric Ries

Author of "The Lean Startup" and "The Startup Way"

"...with detailed, clear explanations of what Process Behavior Charts are and why they're so effective for managing data, Mark Graban has written a readable, informative book to guide any leader who wants to help an organization achieve true and lasting success. Improvement has been made easier thanks to his work."

Daniel H. Pink

Author of "WHEN" and "DRIVE"

"MEASURES OF SUCCESS will help you tame the firehose of data flooding your organization, turning it into an orderly stream of information you can use to improve your business. Mark Graban steps through the process of collecting and analyzing the kind of data you focus on... If you’re navigating a tough business environment, you need this book."

HI. I’M MARK GRABAN.

I help businesses leaders and workers improve their activities and processes. With methods grounded in Lean, math and science — backed by data. Better to make choices based on facts — instead of opinions, hunches, or feelings. Learn how to convert data, metrics, and charts into knowledge and wisdom — to chose your next best action. That’s what I do and why I wrote Measures of Success.

Helping business convert data into insights

Other Lean books by Mark: Lean Hospitals, Healthcare Kaizen, Practicing Lean

See my website MarkGraban.com

WHO IS MEASURES OF SUCCESS FOR?

EXECUTIVES AND LEADERS

…in healthcare, manufacturing, and services. Who know what to measure, and are now ready to learn how to manage those measurements. And…

WILLING TO…

  • Challenge and change the way things are done today
  • Motivate workers to think and do them better tomorrow
  • Coach people, versus telling them what to do
  • Be responsible for results, not hold others accountable
  • Encourage people to collaborate, not compete
  • Help people sleep better at night because they’re improving their work during the day

TO BE CLEAR

Measures of Success is not for leaders who’d rather give orders. Then, blame others when things go south. That whole hit the target or else thing… won’t create real change, nor real value. But that ain’t you, right?

MORE PRAISE FOR "MEASURES OF SUCCESS"

AFTER READING MEASURES OF SUCCESS

…you’ll be able to answer three critical questions for your business.

1) Are we achieving our target?

And, how often? Occasionally? Consistently?

2) Are we improving?

And, can we predict our future performance?

3) How do we improve?

And, when do we react? When do we ignore? When do we improve?

…AND HOW CAN WE PROVE WE’RE IMPROVING?

How would you feel if you could answer these questions for your business?

Measures of Success shows you how.

A DIFFERENT BOOK THAN THE OTHERS

Measures of Success is a book for business leaders. Though it’s based on statistical methods, anyone will understand how to use these.

No reason to feel intimidated — this ain’t calculus, nor rocket science, either.

Learn to respond versus react to changes in metrics. Have better conversations, creating better outcomes. Backed by numbers over opinions. And…

Prove it all. Visually. In seconds.

With charts and other visuals to show, rather than tell.

REACT LESS. LEAD BETTER. IMPROVE MORE.

Key takeaways for Measures of Success.

  • Don’t manage the metric. Do manage the work. Metrics are the result of your work. Improving work improves results.
  • Two data points are not a trend. Three? Four? Not usually. A dozen or more? You betcha.
  • Data only has meaning when compared over time. Context tells the story.
  • A chart tells a better story than a list of numbers. Every. Time.
  • More than what happened, be able to predict what’s likely to happen.
  • Fluctuations occur for every metric. Process behavior charts show what to respond to, what to ignore.
  • Save your breath and time explaining the noise of a metric, since theres no ‘root cause’.
  • Measure often. Weekly over monthly. Daily, even better. Respond thoughtfully, versus react mindlessly.

Want to react less, lead better, and improve more with a better story for your organization? Who wouldn’t, right?

MARK AT LEAN STARTUP WEEK

See the pattern around this whole signals from noise thing?

Listen to how this affects your organization:

BUY MEASURES OF SUCCESS — YOU’VE GOT OPTIONS

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