Endorsements for “Measures of Success”

Read customer reviews on Amazon.com / Amazon.co.uk / Amazon.ca

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MEASURES OF SUCCESS will help you tame the firehose of data flooding your organization, turning it into an orderly stream of information you can use to improve your business. With clarity and precision, Mark Graban steps through the process of collecting and analyzing the kind of data you focus on — activities that add value for your customers rather than activities that are just wasted motion. If you’re navigating a tough business environment, you need this book.
Daniel H. Pink
Daniel H. Pink
Author of WHEN and DRIVE



By combining a range of case studies and stories across industries, including many from his own personal experience, with detailed, clear explanations of what Process Behavior Charts are and why they're so effective for managing data, Mark Graban has written a readable, informative book to guide any leader who wants to help an organization achieve true and lasting success. Improvement has been made easier thanks to his work.
Eric Ries
Eric Ries
Author of "The Lean Startup" and "The Startup Way"



We all know hard work doesn’t guarantee results. So many organizations generate great ideas but can’t execute them. Smart leaders with the best intentions stay stressed out and frustrated by a lack of improvement. And as the business world gets more complex, these problems get worse. Mark Graban explains why the management methods we were taught don’t work. The data-driven decision-making techniques in this book will stop you from confusing activity with progress and—finally—get things done.
Quint Studer
Quint Studer
Author of books including "Hardwiring Excellence," Founder, Studer Community Institute



Too often, organizations waste time and energy responding to short-term fluctuations in performance that do not reflect sustained trends. Measures of Success provides leaders with a blueprint for separating signal from noise and focusing resources on lasting improvement.
Zeynep Ton
Zeynep Ton
Adjunct associate professor at MIT Sloan School of Management, Author of The Good Jobs Strategy



Mark has hit another home run with this work. Measures of Success is the book that everyone who is serious about improvement needs to read. It provides clear, actionable, and essential guidance to the art and science of measurement that will guide your improvement efforts and ensure that you don’t waste time obsessing over irrelevancies. Your management team — and your front line workers — will thank you for learning the lessons contained in this book.
Dan Markovitz
Dan Markovitz
Founder, Markovitz Consulting, Author of "A Factory of One" and "Building the Fit Organization"



Be a better leader by distinguishing what is noise from what is important. This book outlines in understandable terms the complex world of performance measurement.
Dr. John Toussaint
Dr. John Toussaint
Executive Chairman and CEO, Catalysis



When I encountered Don Wheeler’s 'Understanding Variation' and 'Making Sense of Data' early in my career, it was eye-opening. Now, Mark Graban’s 'Measures of Success' offers an engaging and practical guide on how we can use Process Behavior Charts to keep our eyes open and focused on the information that matters to our success. 'Measures of Success' is a worthy successor to Wheeler’s work and an essential addition to any Lean or Six Sigma learning library.
Jon Miller
Jon Miller
Partner, Gemba Academy



Mark's book is a great introduction to how get more out of your performance data. Building on the great work by Don Wheeler and others on Process Behaviour Charts (PBCs). Mark adds a contemporary context that highlights many of the common errors that leaders make when interpreting measures. He explains how the use of PBCs, along with some simple approaches to improvement that he outlines, will significantly increase performance in your organisation. I think this book brings much-needed clarity to this important topic and will be invaluable to anyone seeking to make sustainable improvements to their processes.
Harvey Leach
Harvey Leach
Principal Consultant, The Consultancy Company, Oxford, England



While the old cliche that “the numbers don’t lie” may be true, what Mark Graban so insightfully makes clear in his new book "Measure of Success" is that our mental biases and attribution errors can often twist the truth. More importantly, he shows us precisely how to avoid the data interpretation traps that can lead us astray in our attempts to improve our systems.
Matthew E. May
Matthew E. May
Author, "The Elegant Solution" and "Winning the Brain Game"



Disciplined process management is an essential practice for achieving outstanding performance in any organization. Mark has produced an excellent book to help improvement professionals and leaders alike gain clarity about how their processes are actually performing to drive more relevant improvement. Bravo!
Karen Martin
Karen Martin
President, TKMG, Inc., Author of books including "Clarity First" and "The Outstanding Organization"



Mark Graban taught the KaiNexus team how to understand the story a metric is actually telling over time. We've saved time by not overanalyzing every up and down in our metrics — and that’s valuable time we now put to better use. This new way of thinking also decreases stress, which further helps us do better work. I'm excited that Mark is sharing these lessons through 'Measures of Success,' a book that will help accelerate your progress and lead to better results.
Gregory Jacobson, M.D.
Gregory Jacobson, M.D.
CEO and Co-Founder, KaiNexus



The modern organization is designed around rigid adherence to a set of evidence-based principles. While well-intended, in too many organizations these cultures result in employees who are disengaged or even burned out, and results that can’t be sustained for the long-term. The better cultures reward innovation over blind compliance. Mark brings this approach to his decades of experience across multiple industries and now makes the principles accessible to many more through this book. I’ve long thought the world would be a better place if everyone took a statistics class, but this book is much better (and shorter)!
Craig Deao, MHA
Craig Deao, MHA
Managing Director, Speaker, Author -- Studer Group, a Huron Solution