"Too often, organizations waste time and energy responding to short-term fluctuations in performance that do not reflect sustained trends. Measures of Success provides leaders with a blueprint for separating signal from noise, and focusing resources on lasting improvement."
The data-driven decision-making techniques in this book will stop you from confusing activity with progress and—finally—get things done.
[Mark] shows us precisely how to avoid the data interpretation traps that can lead us astray in our attempts to improve our systems.
Mark has produced an excellent book to help improvement professionals and leaders alike gain clarity about how their processes are actually performing to drive more relevant improvement. Bravo!
Mark Graban’s Measures of Success offers an engaging and practical guide... an essential addition to any Lean or Six Sigma learning library.
Mark's book brings much-needed clarity to this important topic and will be invaluable to anyone seeking to make sustainable improvements to their processes.
Be a better leader by distinguishing what is noise from what is important. This book outlines in understandable terms the complex world of performance measurement.
Mark Graban taught the KaiNexus team how to understand the story a metric is actually telling over time. We've saved time by not overanalyzing every up and down in our metrics — and that’s valuable time we now put to better use.
...everyone who is exposed to business data of any type needs to read this book.
"Mark has hit another home run with this work. Measures of Success is the book that everyone who is serious about improvement needs to read."
I’ve long thought the world would be a better place if everyone took a statistics class; but this book is much better (and shorter)!