Measures of Success · Mark Graban
About Mark Graban
Practical improvement. Better decisions. Leadership that supports learning.
Mark Graban is an author, speaker, and consultant who helps leaders improve systems, make better decisions, and engage the people doing the work.
His experience spans healthcare, manufacturing, and technology. In Measures of Success, he shows how Process Behavior Charts can help teams stop overreacting to routine variation and focus on meaningful improvement.
Books and ideas
- Measures of Success — React Less, Lead Better, Improve More.
- The Mistakes That Make Us — learning from mistakes and creating conditions for improvement.
- The Silence Tax — Mark’s upcoming book.
- Lean Hospitals — improving quality, patient safety, and employee engagement.
- Healthcare Kaizen and The Executive Guide to Healthcare Kaizen — coauthored books on engaging people in continuous improvement.
- Practicing Lean — an anthology edited by Mark.
Experience grounded in practice
Mark has worked with executives and frontline teams and has taught these methods through consulting, coaching, and interactive workshops. His background includes General Motors, Dell, Honeywell, and healthcare improvement work with ValuMetrix Services.
Education
Mark earned a bachelor’s degree in industrial engineering from Northwestern University and an MBA and master’s degree in mechanical engineering from MIT through its Leaders for Global Operations program.