Contact the author, Mark Graban:
Hi. I'm Mark Graban
I help businesses leaders and workers improve their activities and processes. With methods grounded in Lean, math and science — backed by data. Better to make choices based on facts — instead of opinions, hunches, or feelings. Learn how to convert data, metrics, and charts into knowledge and wisdom — to drive more improvement. That’s what I do and why I wrote "Measures of Success."