When I do a “Measures of Success” workshop, I ask for feedback in the form of a survey.
My goals are that attendees will feel comfortable with going back into their workplace and:
- Creating Process Behavior Charts
- Using Process Behavior Charts
I also ask “What next steps will you take to practice with intention based on what you learned in the workshop?”
Some selected responses from recent workshops:
- Begin using Process Behavior Charts at every opportunity. This will increase my understanding and capability to share with others.
- I’m going to build Process Behavior Charts accompanied with the why and vision for future state.
- Plot no-show data to determine if there was an improvement.
- Having three of my key staff on board with me helps ensure we can “just start!” in their specific areas.
- Introduce this to the rest of my group and look at opportunities to use Process Behavior Charts.
- Use this when deep diving data for quarterly reports… have a better idea of actual signals.
- Reflecting on our internal and public reporting.
- I’m going to start using this on Monday. The “show, don’t tell” approach will rule here.
- As we are just starting “measure” projects, I will use Process Behavior Charts wherever possible.
- Take a systemic approach and not panic when outliers are present.
- Make the shift from run charts to Process Behavior Charts. Educate leaders about noise vs. signal.
- Present more data in Process Behavior Chart format and explain benefits to leadership.
- Look at key metrics and pull together Process Behavior Charts so that we’re not always reacting to the data.
- Move data to Process Behavior Charts in addition to the current way of showing data to get viewers familiar with benefits of seeing data this way. Make all data meaningful.
- Use more Process Behavior Charts.
- Change the run charts I track to Process Behavior Charts.
- I plan to change my current basic Excel graphs to Process Behavior Charts.
- Incorporate more into background for A3s and for project prep and baseline data.
- Create better charts and redesign current charts being used.
- I’m going to meet with the manager in my group who works with our analysis. We’re going to look at using Process Behavior Charts for plotting key projects.
- Build Process Behavior Charts.
- Will create Process Behavior Charts for metrics to work through transition and explain to leaders with the help for departments to start creating or interpreting their own.
- I’m going to provide leadership with additional Process Behavior Charts and show them the benefit of using these in the appropriate areas. I feel like I have a better understanding of these charts and how to educate those I am presenting data to during meetings.
- Going back to compare existing p-charts, u-charts to x-charts. Move some quarterly periods to monthly. Start using the 3 rules instead of the ~8 now being used. Got some reading material!
- Begin “evangelizing” the concept with leadership and begin creating Process Behavior Charts with a data set or two.